MediCue

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Privacy Policy

Last updated: June 2, 2025

1. Introduction

At MediCue, we understand that your health information is deeply personal and sensitive. This Privacy Policy explains how we collect, use, protect, and share information when you use our medication reminder app. We are committed to maintaining the highest standards of privacy and security for your health data.

1.1 Health Information Protection

MediCue handles health-related information including medication names, dosages, schedules, and adherence data. We implement strict security measures and privacy controls to protect this sensitive information.

2. Information We Collect

2.1 Health and Medication Information

We collect health-related information you provide when using MediCue:

  • Medication names, dosages, and frequencies
  • Medication schedules and reminder preferences
  • Pill-taking history and adherence records
  • Medical conditions (if you choose to provide them)
  • Healthcare provider information (optional)
  • Pharmacy information (optional)

2.2 Account and Profile Information

  • Name and contact information
  • Age and date of birth (for age-appropriate dosing)
  • Device identifiers and app preferences
  • Subscription and payment information (processed by Apple)

2.3 Usage and Technical Data

  • App interaction data and feature usage
  • Device information (iOS version, model, settings)
  • Notification engagement and response times
  • Camera usage for pill identification (if enabled)
  • Location data (only if explicitly enabled for pharmacy finder)

2.4 Apple Health Integration

With your explicit permission, MediCue can integrate with Apple Health (HealthKit) to:

  • Read existing medication data
  • Write medication adherence information
  • Sync with other health apps

3. How We Use Your Information

3.1 Primary Health Services

  • Provide personalized medication reminders
  • Track medication adherence and generate reports
  • Identify potential drug interactions (premium feature)
  • Provide medication information and educational content
  • Sync data across your devices

3.2 App Improvement and Safety

  • Analyze usage patterns to improve app functionality
  • Identify and fix technical issues
  • Develop new features and services
  • Ensure medication reminder accuracy and reliability

3.3 Communication and Support

  • Provide customer support and technical assistance
  • Send important safety notifications
  • Share medication recalls or safety alerts (with your consent)
  • Process subscription and billing inquiries

4. Information Sharing and Disclosure

4.1 No Sale of Health Data

We do not sell, rent, or trade your health information to third parties for any purpose. Your medication data is never used for advertising or marketing by external companies.

4.2 Limited Service Providers

We may share minimal information with trusted service providers who help us operate MediCue:

  • Cloud storage providers (encrypted data only)
  • Customer support platforms (with anonymized data)
  • Analytics services (aggregated, non-identifying data)
  • Security and fraud prevention services

4.3 Healthcare Integration (Optional)

With your explicit consent, we may share information with:

  • Your healthcare providers (if you request data sharing)
  • Pharmacy systems (for prescription sync features)
  • Insurance providers (for coverage verification, if enabled)

4.4 Legal and Safety Requirements

We may disclose information when required by law or to protect safety:

  • Response to valid legal processes
  • Medical emergencies involving user safety
  • Prevention of fraud or abuse of our services
  • Compliance with health information reporting requirements

5. Data Security and Protection

5.1 Encryption and Security

We implement industry-leading security measures:

  • End-to-end encryption for all health data
  • Secure data transmission using TLS 1.3
  • Encrypted storage with AES-256 encryption
  • Regular security audits and penetration testing
  • Secure coding practices and vulnerability assessments

5.2 Access Controls

  • Role-based access controls for our staff
  • Multi-factor authentication for administrative access
  • Logging and monitoring of data access
  • Regular access reviews and permission updates

5.3 Data Minimization

We collect only the minimum health information necessary to provide our services and delete data when no longer needed for legitimate purposes.

6. Your Privacy Rights and Choices

6.1 Health Data Control

  • View, edit, or delete your medication information
  • Export your health data in a portable format
  • Control Apple Health integration and data sharing
  • Manage notification preferences and reminder settings

6.2 Account Management

  • Update your profile and contact information
  • Manage subscription and payment settings
  • Delete your account and associated data
  • Request data correction or updates

6.3 Communication Preferences

  • Opt out of non-essential communications
  • Control marketing and promotional messages
  • Manage push notification settings
  • Choose data sharing preferences

7. Data Retention and Deletion

7.1 Retention Periods

We retain your information for the following periods:

  • Active medication data: While you use MediCue and for 30 days after account deletion
  • Historical adherence records: Up to 2 years for health trend analysis
  • Account information: Until account deletion or legal requirements
  • Support communications: Up to 1 year for service improvement

7.2 Data Deletion

You can request deletion of your data at any time. We will permanently delete your information within 30 days, except where retention is required by law or for legitimate health safety purposes.

8. Apple Health and HealthKit Integration

MediCue can integrate with Apple Health to provide a comprehensive health picture:

8.1 HealthKit Permissions

  • You control all HealthKit data sharing through iOS settings
  • MediCue only accesses data you explicitly permit
  • You can revoke HealthKit permissions at any time
  • HealthKit data is stored securely on your device and in iCloud

8.2 Health Data Sharing

Data shared with Apple Health follows Apple's privacy policies and is subject to your iOS privacy settings. We do not receive additional data from Apple Health beyond what you explicitly share with MediCue.

9. International Data Transfers and Compliance

9.1 Data Processing Locations

Your health data may be processed in secure data centers located in the United States and European Union. All international transfers include appropriate safeguards and comply with applicable privacy laws.

9.2 Healthcare Compliance

While MediCue is not a covered entity under HIPAA, we implement HIPAA-level security practices to protect your health information. We comply with applicable health information privacy laws in jurisdictions where we operate.

10. Children's Privacy

MediCue may be used by minors under parental supervision for medication management:

  • Parental consent is required for users under 13
  • Parents control all data sharing and privacy settings
  • Additional protections apply to children's health information
  • Parents can request deletion of child's data at any time

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. For material changes affecting health data processing, we will:

  • Provide 30 days advance notice through the app
  • Send email notifications to registered users
  • Require explicit consent for new health data uses
  • Allow you to opt out or delete your account

12. Contact Us

12.1 Privacy Questions

For privacy-related questions or requests:

Email: kaan@software-zero.com
Data Protection Officer: kaan@software-zero.com
Website: www.medicue.app/privacy

12.2 Health Data Requests

To access, correct, or delete your health information:

Email: kaan@software-zero.com
In-App: Settings → Privacy → Data Requests

13. Jurisdiction-Specific Rights

13.1 California Residents (CCPA/CPRA)

California residents have additional rights including:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell health data)
  • Right to non-discrimination for exercising privacy rights

13.2 European Union Residents (GDPR)

EU residents have rights under GDPR including:

  • Right of access to personal data
  • Right to rectification and erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

Your health and privacy are our top priorities. This Privacy Policy reflects our commitment to protecting your sensitive health information while providing valuable medication management services.